OptiMy

Intelligent Managed Wi-Fi for Home Networks

Hitron’s OptiMy software is part of Hitron’s powerful HitronCloud solution that leverages the intelligence and data insights of Machine Learning and AI to deliver experience-driven services such as adaptive Wi-Fi and security protection to your subscribers’ home networks. OptiMy proactively manages broadband and Wi-Fi performance in the subscribers’ home, enabling seamless Wi-Fi coverage and connectivity throughout the entire home, helping you to reduce your customer care costs.

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Self-healing Home Network

OptiMy performs placement optimization of the gateway and extender within the subscribers’ home to ensure corner-to-corner WiFi coverage and connectivity. Using the intelligence of Machine Learning and AI, OptiMy can detect and manage performance features such as:

  • Connectivity
  • Latency
  • Downstream congestion
  • Upstream congestion
  • Access point (AP) installation guidance and validation
  • Band congestion and recommended action
  • BandSteering

 

Detailed Graphical Diagnostics and Analysis in Real-time

MyMeter features graphical representation of diagnostic results with high-contrast display, adjustable for low-light and high-lighting conditions for easy viewing. Pinch and zoom capabilities instantly react to give more details on the display.

Measurements:

  • Spectrum Analysis
  • Channel Scan
  • QAM Constellation and Lever Monitoring
  • Upstream Equalization
  • BER and MER
  • Initialization and Provisioning Status
  • Flux
  • Ingress
  • DOCSIS
  • Channel Plan
  • OFDM
  • Ping and Traceroute
  • Firmware Upgrade

 

Detailed Customer Care Visibility into Home Networks

Improved broadband and WiFi network performance means less trouble tickets and calls into your customer care center, but when a customer does have to call, your CSRs will have visibility into the subscribers’ home network for faster, more accurate troubleshooting. Detailed diagnostics give your CSRs the ability to make informed decisions before dispatching a technician. OptiMy’s intuitive User Interface provides CSRs with real-time issue detection, recommendations and solutions integrated into call center tools such as:

  • Single-view of all home network APs
  • Isolate Wi-Fi vs. broadband fault through issue detection & recommendation per interface
  • Historical and real-time speed tests, throughput, RSSI levels and traffic per band and device
  • Band congestion
  • Split real-time & historical speeds tests to identify speed bottlenecks
  • Issue resolution verification

 

From Reactive to Proactive

OptiMy leverages the power of Machine Learning and Artificial Intelligence to proactively optimize your subscribers’ home network for its best connectivity and coverage performance. Home network issues are intelligently diagnosed and seamlessly resolved, eliminating unnecessary customer calls into Technical Support and avoiding a dispatched truck, which translates into significant cost savings for you.

Key Benefits

  • Intuitive Self-installation
  • First-time Correct Set up
  • Reduce Repeat Truck Rolls
  • Reduce Operating Cost
  • Faster Troubleshooting
  • Reduce Churn
  • Retain Revenue
  • Network Visibility for CSRs and Technicians

Unleash your customer's Wi-Fi with OptiMy!

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