White Paper: Forecast CSR Calls Due to Internet-Down
Can we accurately forecast the number of customer support calls due to Internet disconnections?
Hitron is focused on being the industry leader in providing solutions that reduce and predict calls using our CPEs and network parameters.
As such, our most recent white paper defines how OptiMy, a feature within Hitron’s suite of cloud solutions, can help service providers ensure subscriber uptime within a specific period to eliminate calls, and better forecast OPEX impact.
Comments are closed